When it comes to search, Amazon is sparking

July 3, 2018

I was listening to NPR yesterday (as a Comms pro, media consumption is an all day everyday thing), and my ears perked up when Amazon was mentioned. But this wasn’t the typical big box e-tailer story. This piece was about how Amazon is now also dominating search. According to an NPR/Marist poll, customers conduct nearly half of their product searches on Amazon—that’s up from 35% just last year (as reported by CNBC). And as found in the same poll, 69% percent of Amazon Prime members start their search on Amazon.

What this means is 1. If you’re not selling on Amazon, it’s worth consideration (and we can help you) and 2. If you are on Amazon, you better make sure you’re paying attention to your product descriptions.

We already know that when it comes to natural products shoppers, they do their homework before purchasing. There are over 14,000 dietary supplement brands listed on Amazon and the number of natural products is even higher, so how do you stand out? Here are five ways to boost your product descriptions:

  • Make it Visual: Nutrex Hawaii does a good job of this with their BioAstin product listing. They show the visual benefits, their seals, and verifications.

  • Showcase the Science: Science helps sell. Consumers want to know that what they’re buying has research behind it. Doctor’s Best does a good job of this with all of their product listings. They include a summary of the research with references.

  • Be Transparent: Consumers want to know what’s in the bottle, where it came from and the background behind it. Amazon has done a good job of this with its Amazon Elements line, which my colleague Scott wrote about earlier this year. Each product listing includes data to trace the source of the ingredients.

  • Be Responsive: Monitor your listings and respond to consumer questions and review.
  • Go Beyond Traditional Search: Keywords aren’t the only king when it comes to search. Voice home assistants like Alexa also play a role. As also found in the NPR/Marist poll, 12%of regular online shoppers have used a voice home assistant to purchase products. Your web team should make sure they’re building skills for Alexa to use for voice queries.

More to come on this topic in the future. For now, for our US friends, we hope you have a healthy and happy 4th of July.

~Traci

richard151
Author: richard151

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Lori Diez combines compassion and excellence to lead organizations to their next level. A small-town Texas childhood taught her the value of hard work and relationships, which she uses to foster teamwork that brings results that have transformed cultures and programs to their highest potential. Her successful career in pharmaceutical and nutraceutical sales leadership and event hosting has prepared her to deliver results as the COO of TrustTransparency, where she uses her industry knowledge to ensure that the company’s operations run smoothly as they support nutraceutical companies in their mission to help others. Lori’s passion for charity reflects her belief that individuals working together can change the world, no matter how small their contribution to the effort. This year, she looks forward to continuing over a decade of service at the Houston Livestock Show And Rodeo, where she will be the Chairman of the Livestock Committee.

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Glynnda Steinford, Trust Transparency Consulting’s Director of Customer Relations, brings over four decades of healthcare experience to her vital role in client engagement and relationship building. Her diverse background spans from administering medical groups to impactful stints in pharmaceutical and nutraceutical sales, all underlined by her degree in Healthcare Administration.

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Caiti Dowden stands as a crucial pillar at Trust Transparency Consulting, bringing invaluable insight and expertise to her role as Senior Executive Assistant’ since her start in 2018. With an academic background from Sam Houston University and a career shift from education to the nutraceutical sphere in 2010, Caiti has cultivated a sharp acumen for dissecting industry trends and bolstering strategic decision-making.

Her transition from Data Analyst reflects her growth and deep understanding of the business landscape. Caiti’s commitment goes beyond professional excellence; she thrives on balance, drawing from her rich life outside of work to enhance her organizational contributions. Whether it’s family time, volunteering, or rooting for Houston’s sports teams, she believes in embracing experiences to fuel her professional creativity and insight.

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Notably, Scott’s influence is a driving force in the CoQ10 market, where his leadership has significantly bolstered the ingredient’s global presence. His roles in various capacities, including as a New Hope Ambassador, keep the community informed, providing in-depth industry reports and insights.

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